Informativa sui rimborsi
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return/exchange.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase along with your order number and name written inside of the box.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, you can then start a return ticket by following the prompts here to get your return label. http://www.royalmail.com/track-my-return/create/5966
Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at email@example.com.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process.
To start an exchange, you can contact us at firstname.lastname@example.org. If your exchange is accepted, you can then start a return ticket by following the prompts here to get your return label. http://www.royalmail.com/track-my-return/create/5966 Once we have received it and all is in good condition we will then send out the exchanged item.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.